Legal · Refund
Refund policy
At L3monl3o1611 Store, every exclusive personal piece is made carefully after you order. If you need a refund or have an issue with your order, please contact us directly — we will review your case and reply as soon as possible.
How to request a refund
Send a short message with your order reference (if you have one), product name, and the reason for the refund request through one of the channels below:
- Email: l3monl3o1611@gmail.com
- Zalo / phone: +84 339077 943 — message us on Zalo or call this number
What happens next
Our team will confirm we received your request and respond with the next steps as soon as we can (typically within our business hours: Mon–Fri 9:00–18:00 (UTC)). If a return is approved, we will tell you how to send the item back.
Refund processing time
After we receive the returned goods and confirm they match the approved return request, we will process your refund within 7 days.
- Starts when: the returned package has arrived at our side and been checked
- Timeline: refund processed within 7 days of that receipt
- Method: back to the original payment path agreed with you (or as required by law / payment channel)
Note: carrier time to ship the return to us is not included in the 7-day refund processing window.
Tips for a faster reply
- Include your full name and the email or phone used at checkout
- Attach a photo if the product arrived damaged or incorrect
- Use the subject line “Refund request” so we can prioritize your message
Prefer shopping policies first? See also our shipping policy.